Keywords: Staff Training, Job Performance, Non-Academic Staff, Public University, Human Capital, Nigeria

Abstract

In recent years, staff training has become a strategy in improving the efficiency of public universities, especially in developing countries where administrative performance is a key determinant of the quality of service delivery. This study assesses the effect of staff training on job performance among non-academic staff in the University of Benin, Benin City, Nigeria for the period 2020-2025. This research used Human Capital Theory to investigate the relationship between training and performance, differential effects of training methods, and challenges in implementation. A descriptive survey design was adopted. Data were collected from 368 non- academic workers through structured questionnaires and analysed using descriptive and inferential statistics. The results show that there is a statistically significant positive relationship between staff training and job performance (p=0.004), there is a significant impact of different training methods on employee performance (p=0.001) and there are significant differences between trained and untrained staff (p= 0.033). The main difficulties are the lack of incentives, the heavy workload and the insufficient financing. The study concludes that training improves performance in the University of Benin when it is practically orientated, structurally supported and institutionally reinforced through incentive mechanisms. And therefore, they study recommends that there should be institutionalisation of continuous training programmes, diversification of training modalities, equal access to training opportunities, and removal of structural barriers to maximise human capital development in public universities.

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Published: 2026

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